A typical routine Monday. Phone lines open at 8am and before you know all 5 lines are blinking. The familiar 'robot' voice keeps repeating over and over there are lines to be answered.   Schedule is one pharmacist and one technician until 10am.
Mr. Edger is on line one and he wants to go over step by step on how to apply his hemorrhoid cream.  Sadly, Mr. Edger calls daily and asked to go over this each time. While explaining this professionally over the phone his breath quickens and and one can only imagine what kind of a kick is he really getting from this daily call. 
I've even tried to re-direct him to a health professional hot line for his daily call but to no avail he insists on talking to one of us.
For 10 years Mr. Edger has called to talk about his hemorrhoids and then just one day the calls stopped. I've often wondered what has happened to him. Once in a conference there were several technicians gathered around a table at break discussing some of their stress management relief and I overheard a story very similar to Mr. Edgers. We concluded that all of us were getting these daily calls and they had now stopped. I guess this was the 'end' of Mr. Edger. Excuse the pun. Now this leaves me with line 2.